Frequently Asked Questions (FAQ)

Payment options

In order to be of as much service to our customers as possible, the following payment methods are available at Van Gils Automotive.

  • iDeal
  • Mastercard
  • Visa
  • Bancontact , Mistercash
  • PayPal
  • Maestro
  • Advance bank transfer

Orders

If you would like to see the status of your order, you can use your account information to log in to our website. In case you have any questions, you can contact our customer service, which can be done by phone, e-mail or live chat. Please keep your order number at hand, this will speed up our service.

Stock and delivery times

The stock displayed on our website is the current stock of Van Gils Automotive, which is directly available to you. In case you are looking for a specific part which isn’t in stock, you can place a request on our website and activate an alert through your account. This system will alert you when the part you are looking for is back in stock.

Parts that are ordered and paid for before 3 PM will be checked, packed and shipped the same day. By “working days” we mean Monday to Friday.

Warranty

We offer a six month warranty on all our parts.

Complaints

We do our utmost to keep our customers satisfied. However, in case there is a problem with our service or our products, please let us know. You can inform us of your complaint by sending an e-mail to our customer service. This way, you will provide us with an opportunity to solve the problem. You will receive an answer to your complaint within 5 working days.

In case our reaction is not satisfactory, you may file your complaint with the disputes committee of the Stichting WebwinkelKeur, with which Van Gils Automotive is affiliated.

We recommend informing us of your complaint first by e-mailing it to service@vangilsautomotive.nl. Should this not lead to a solution, then it’s possible to file for mediation through the Stichting WebwinkelKeur. Since February 15th 2016, it is also possible for customers within the EU to register their complaints through the ODR platform of the European Commission. You can find this ODR platform at http://ec.europa.eu/odr. In case your complaint is not yet handled anywhere else, you are free to register it with the platform of the European Union.

Images

The images displayed with our used parts are photos of that specific part. We try to make the images as meticulously as possible. It is possible that multiple parts are visible in one image, should that occur, we will try to specify this as clearly as possible.